:root{--verde:#16a34a;--verde-dark:#15803d;--verde-light:#dcfce7;--naranja:#ea580c;--naranja-dark:#c2410c;--naranja-light:#fff7ed;--fondo:#f1f5f9;--tarjeta:#fff;--texto:#1e293b;--suave:#64748b;--borde:#e2e8f0}*{margin:0;padding:0;box-sizing:border-box}body{font-family:Segoe UI,system-ui,sans-serif;background:transparent}.fab{position:fixed;bottom:28px;right:28px;width:60px;height:60px;border-radius:50%;background:linear-gradient(135deg,var(--verde) 0,var(--verde-dark) 100%);color:#fff;border:none;font-size:1.5rem;cursor:pointer;box-shadow:0 4px 20px rgba(22,163,74,.45);display:flex;align-items:center;justify-content:center;transition:transform .2s,box-shadow .2s;z-index:9999}.fab:hover{transform:scale(1.1);box-shadow:0 6px 28px rgba(22,163,74,.55)}.popup{position:fixed;bottom:100px;right:28px;width:380px;height:560px;border-radius:20px;background:var(--tarjeta);box-shadow:0 12px 48px rgba(0,0,0,.18);display:flex;flex-direction:column;overflow:hidden;z-index:9998;transform:scale(.85) translateY(30px);opacity:0;pointer-events:none;transition:transform .25s cubic-bezier(.34,1.56,.64,1),opacity .2s ease}.popup.abierto{transform:scale(1) translateY(0);opacity:1;pointer-events:all}.popup-header{background:linear-gradient(135deg,var(--verde) 0,var(--verde-dark) 100%);color:#fff;padding:14px 16px;gap:10px}.avatar-bot,.popup-header{display:flex;align-items:center;flex-shrink:0}.avatar-bot{width:40px;height:40px;border-radius:50%;background:hsla(0,0%,100%,.2);justify-content:center;font-size:1.3rem}.popup-info h2{font-size:.95rem;font-weight:700}.popup-info p{font-size:.72rem;opacity:.85;margin-top:2px;display:flex;align-items:center;gap:5px}.dot-online{display:inline-block;width:7px;height:7px;border-radius:50%;background:#86efac;flex-shrink:0}.btn-cerrar{margin-left:auto;background:hsla(0,0%,100%,.15);border:none;color:#fff;width:30px;height:30px;border-radius:50%;font-size:.95rem;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background 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.avatar-msg{background:#fde8d8;color:var(--naranja-dark)}.burbuja{background:#fff;border:1px solid var(--borde);border-radius:16px 16px 16px 4px;padding:10px 14px;font-size:.87rem;line-height:1.5;color:var(--texto);box-shadow:0 1px 4px rgba(0,0,0,.06)}.msg.user .burbuja{background:linear-gradient(135deg,var(--naranja) 0,var(--naranja-dark) 100%);color:#fff;border-color:transparent;border-radius:16px 16px 4px 16px;box-shadow:0 2px 8px rgba(234,88,12,.3)}.typing{display:flex;gap:4px;align-items:center;padding:4px 0}.typing span{width:6px;height:6px;border-radius:50%;background:var(--verde);animation:bounce 1.2s infinite}.typing span:nth-child(2){animation-delay:.2s}.typing span:nth-child(3){animation-delay:.4s}@keyframes bounce{0%,60%,to{transform:translateY(0)}30%{transform:translateY(-5px)}}.panel-ticket{background:var(--naranja-light);border-top:1px solid #fed7aa;padding:12px 14px;flex-shrink:0}.panel-ticket p{font-size:.8rem;color:#92400e;margin-bottom:10px;font-weight:500}.ticket-campos{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:8px}.ticket-campos input{flex:1 1;min-width:130px;padding:8px 10px;border:1px solid #fed7aa;border-radius:8px;font-size:.82rem;outline:none;background:#fff;font-family:inherit}.ticket-campos input:focus{border-color:var(--naranja)}.btn-ticket{background:linear-gradient(135deg,var(--naranja) 0,var(--naranja-dark) 100%);color:#fff;border:none;padding:9px 16px;border-radius:8px;font-size:.83rem;font-weight:600;cursor:pointer;width:100%;font-family:inherit;transition:opacity .15s}.btn-ticket:hover{opacity:.9}.btn-ticket:disabled{opacity:.6;cursor:default}.input-area{background:#fff;border-top:1px solid var(--borde);padding:10px 12px;display:flex;gap:8px;flex-shrink:0;align-items:flex-end}.input-msg{flex:1 1;padding:9px 13px;border:1.5px solid var(--borde);border-radius:20px;font-size:.87rem;outline:none;resize:none;font-family:inherit;color:var(--texto);background:var(--fondo);max-height:80px;line-height:1.4;transition:border-color .15s}.input-msg:focus{border-color:var(--verde)}.btn-enviar{background:linear-gradient(135deg,var(--verde) 0,var(--verde-dark) 100%);color:#fff;border:none;width:38px;height:38px;border-radius:50%;font-size:1rem;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:opacity .15s,transform .1s;box-shadow:0 2px 8px rgba(22,163,74,.35)}.btn-enviar:hover:not(:disabled){opacity:.9;transform:scale(1.05)}.btn-enviar:disabled{background:var(--borde);box-shadow:none;cursor:default}